Not just to "protect" your system, but to "grow" your business.
B-EN-G proposes a new form of support that transforms the voices of those on the front lines into strength.
Proactive operational support that meets the essence of "ease of use"
End users often ask us to make their systems easier to use. We value the essential needs behind these words.
In today's world, "ease of use" doesn't just mean that the screen is easy to operate.
We believe that these include "more essential and broader demands" to drive our customers' businesses forward, such as making better use of accumulated data, reviewing business processes in response to rapidly changing business environments, and increasing efficiency through automatic integration with new electronic tools.
Launching in April 2025. A new support system that connects directly with end users
Until now, B-EN-G has provided operation and maintenance services that respond to inquiries received from customers' primary contact points, but from April 2025, we have launched a new support system that responds directly to inquiries from end users.
By receiving direct feedback from end users, we are able to understand on-site issues more accurately and quickly.
By combining real-life feedback from the field with data accumulated in the system, we will provide strong support for our customers' business reforms and value creation by making improvements and proposing ways to make business systems easier to use.
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*We provide a reliable operational process that complies with ITIL.
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